Strong knowledge on Cloud Networking (Azure) such as private endpoints, Firewalls, NSGs, NAT gateways and route tables. Good knowledge in Microsoft Entra ID such as managing App registrations, Enterprise Apps, AD groups, managed identities and Privileged Identity Management. Proven experience in IaaS such as virtual machines - both Windows and Linux. Familiarity with server patching and maintenance. Strong understanding More ❯
Strong knowledge on Cloud Networking (Azure) such as private endpoints, Firewalls, NSGs, NAT gateways and route tables. * Good knowledge in Microsoft Entra ID such as managing App registrations, Enterprise Apps, AD groups, managed identities and Privileged Identity Management. * Proven experience in IaaS such as virtual machines - both Windows and Linux. Familiarity with server patching and maintenance. * Strong understanding More ❯
directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a … problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management … Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and applicationsoftware (adds, removes, password resets) - certification More ❯
