IT Support Manager - 9 Month FTC
- Hiring Organisation
- Quantock Talent Limited
- Location
- Reading, Berkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £40,000 per annum
Reading based client, a leader in their field is looking for a IT Support Manager to cover a period of maternity upto January 2027. As their Support Manager you'll report into the Managing Director and be responsible for a team of 4. Responsibilities: · Lead the team … Monitoring the service desk system to ensure that all tickets are correctly logged, prioritised and handled within SLA · Write and maintain documentation that aids support and the customer (FAQ’s, troubleshooting guides, Knowledge base articles) · Proactively identify ways to improve processes and ultimately the customers experience · Work closely with ...