3 of 3 Contract Incident Management Jobs in Reading

Cleared Major Incident & Problem Manager 6 Months initially 2 Days per week in Reading £Market Rate (Inside IR35) My client, a large defence based organisation are looking for a Major Incident & Problem Manager to take ownership of critical incident response and problem management within a complex … central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires ...

this role We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions … Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service ...

Active SC required (Transferrable) Roles & Responsibilities: Configuring routers and switches in line with the design documents (IP data perspective). Onboarding devices onto network management platform. Racking and staking relevant devices in Data Centres. Attending internal meetings and working closely with the project managers to agree and deliver project … hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management (rare occurrence). Standby rates are as below; please make sure the candidates must agree to this and stand-by rates. ...