Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness … between Oracle HCM Cloud and Oracle EBS Operational Readiness & Support Model Define and implement the Target Operating Model (TOM) for support, covering both Cloud and on-premise systems Oversee knowledgetransfer, training, and documentation for internal IT and business support team. Ensure the service desk and support partners are trained, tooled, and ready to support new services from More ❯
Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT, FVT/UAT, PCT, Dress Rehearsal, Go-Live). Define operational readiness … between Oracle HCM Cloud and Oracle EBS Operational Readiness & Support Model Define and implement the Target Operating Model (TOM) for support, covering both Cloud and on-premise systems Oversee knowledgetransfer, training, and documentation for internal IT and business support team. Ensure the service desk and support partners are trained, tooled, and ready to support new services from More ❯
working along the existing IT and Business teams to ensure these services meet the required acceptance Establish governance for managing coexistence between Oracle HCM Cloud and Oracle EBS Oversee knowledgetransfer, training, and documentation for internal IT and business support team. Ensure the service desk and support partners are trained, tooled, and ready to support new services from More ❯
