2 of 2 Contract Microsoft 365 Jobs in Reading

evolves. What you'll do * Provide professional, friendly IT support to end users, both onsite and remotely * Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email * Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices (primarily iOS) * Perform IMAC activities such as new starter … support quality and consistency * Provide remote hands support when required, including basic datacentre or comms-room tasks Technology and tools * Windows and macOS endpoints * Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) * Mobile device management tools such as Intune or Jamf * ServiceNow or comparable ITSM platforms * Basic networking concepts ...

Skills & Experience Essential Experience providing 1st/2nd line support in Windows environments Strong knowledge of Windows 10 & 11 Experience with Active Directory and Microsoft 365 Experience working within a service desk environment managing incidents and escalations Excellent communication, organisational and troubleshooting skills Ability to multitask … detail and a logical approach to problem solving Desirable Experience with macOS environments Knowledge of Windows Server 2016/2019/2022 Experience with Microsoft Hyper-V Experience working in a hybrid Azure AD/Entra ID environment PowerShell scripting experience Experience working in ISO regulated environments Professional certifications ...