2 of 2 Contract Service Management Jobs in Reading

accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence … audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive ...

RHEL, Ubuntu, hardening, patching, enterprise deployment) On-premise infrastructure (compute, storage, networking, data centres) Cloud platforms (Azure, AWS or hybrid cloud models; governance, cost management, landing zones) Virtualisation & containerisation (VMware, Hyper-V, Kubernetes - desirable) Excellent understanding of IT operations, monitoring, tooling, service management and automation. Industry Experience … enterprise environments, ideally for major organisations Leadership & Soft Skills Exceptional communication, capable of engaging confidently with senior leadership, engineers, and external partners. Strong stakeholder-management and influencing skills, with the ability to drive consensus in technically diverse teams. Proven experience operating in hands-off, advisory leadership roles with ...