ICT Service Desk Agent
- Hiring Organisation
- Reed
- Location
- Rochdale, Lancashire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £13.69 per hour, Inc benefits
Role: Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT). Perform accurate assessment of calls, aiming for a first-time fix where possible. Provide technically accurate solutions to users and customers, aiming to resolve … services, ensuring accurate and sufficient problem determination has been attempted at first point of contact. Maintain the accuracy of the Service Management Tool and related databases by updating new user information, relocations, etc. Liaise directly with external maintenance suppliers and update internal customers as incidents ...