2nd Line Support
- Hiring Organisation
- Reed Technology
- Location
- Romford, London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £200 - £220/day
support to staff across multiple school sites. Troubleshoot hardware, software and Microsoft-related issues. Manage and resolve service desk tickets within agreed timescales. Support Windows environments, Active Directory, DNS, DHCP and Group Policy. Assist with system maintenance, updates, backups and asset management. Troubleshoot end-user connectivity and network issues … required. Essential Skills Previous experience in a 1st/2nd Line Support, IT Support Engineer or ICT Support role. Strong knowledge of: Microsoft 365 Windows 10/11 Active Directory DNS & DHCP Group Policy (GPO) Print Management Hyper-V/Virtualisation Excellent troubleshooting and customer service skills. Full ...