2 of 2 DemandTrendContract Customer Service Jobs in Salford

can be made. What will I be doing Monitor and review alerts from security tooling, escalating issues where appropriate. Monitor and action incidents and requests in the Information Security Service Now queues, escalating issues and concerns to the Head of Information Security. Act as the first point of contact for general Information Security queries, providing advice and escalating when … and IT Town Hall presentation slides for Information Security. Occasionally present Information Security updates at the IT Town Hall. Investigate specified security toolsets and produce reports with recommendations for service improvements. Support the maintenance of the Information Security Management System (ISMS) and ISO27001 certification. Collaborate with other IT and business teams to ensure security best practices are followed. Help … Strong written and verbal communication skills. Ability to manage workload effectively, organise and prioritise tasks to meet deadlines. A proactive approach to problem-solving and continuous improvement. Knowledge of Service Now A keen interested in Security Familiarity with ISO27001, NIST or other security frameworks (desirable but not essential). Previous experience in an IT or security-related role (internship More ❯

As a Retention's Agent in the Technology & Telecoms industry, you will play a vital role in maintaining strong customer relationships and ensuring client satisfaction. This position, based in Salford, requires a focus on providing tailored solutions to retain customers and enhance their experience. Client Details This opportunity is with a medium-sized company in the Technology & Telecoms sector … known for delivering innovative solutions and exceptional customer service. The organisation values efficiency and is committed to maintaining its reputation for excellence in the Salford area. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and … support teams to ensure seamless service delivery. Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for up-selling or cross-selling additional services. Stay updated on industry trends and company offerings More ❯