Amazon Connect Architect
- Hiring Organisation
- Infoplus Technologies UK Ltd
- Location
- Edinburgh, Midlothian, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Voice routing and contact flows, IVR design and call life cycle, Agent experience and operational model Lead and contribute to deep architectural discussions, ensuring solutions follow AWS Well-Architected Framework principles (security, reliability, scalability, performance efficiency, and cost optimization). Define logical, physical, and integration architectures aligned … AWS best practices Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High-availability and multi-region design considerations Ensure scalability, performance, and service resilience are Embedded into the solution design Define integration patterns using AWS Lambda, APIs and event-driven mechanisms, data persistence ...