2 of 2 Contract Business Strategy Jobs in Scotland

Designing interactions that transition effectively between AI, agents and live colleagues Creating natural and effective spoken customer experiences Balancing customer experience requirements with wider business needs Thinking strategically about the overall conversation rather than focusing solely on individual pieces of wording Working with stakeholders to understand customer servicing requirements …/Prompt Design/Prompting/AI Interaction/Agent Experience/Human Handover/Escalation/Voice Channel/Dialogue Design/Conversation Strategy/Enterprise/Stakeholder Management ...

support the development of scalable data architecture, improved data quality and reliable integration across the organisation, ensuring data solutions remain aligned with long-term business objectives. Key Responsibilities: Develop and evolve data domain architectures that support business activities and strategic goals Design the structure and layout of data … systems and platforms, ensuring they are scalable and fit for purpose Assess the impact of business change on existing data architecture and support the prioritisation of required changes Collaborate with stakeholders across the organisation to translate business needs into clear data requirements Ensure project data designs align with ...