L3 Voice Operations Engineer
- Hiring Organisation
- DCV Technologies
- Location
- Glasgow, Glasgow City, City of Glasgow, United Kingdom
- Employment Type
- Contract
required to work weekends. Requirements: Familiarity with ITIL framework, including Incident, problem, and change management. Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile. Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP … incidents. Operational acceptance of new deployments and creating technical documentation for as built environment. Tracking work activity in Service Now ticketing system. Skills Desired: CUCM Cisco UCCX IPC, Private Wires IPC Unigy Trading System, NICE Voice Recording ...