2 of 2 Contract Citrix Jobs in Scotland

line technical support via chat-first service desk channels, supporting systems, Servers, networks, and user devices. The environment includes Windows 11, MacOS, mobile devices, Citrix-based desktops, and bespoke applications. Key Responsibilities: Provide 1st and 2nd line support via Service Desk chat and occasionally phone during disaster recovery scenarios. … logging incidents and managing SLAs. Experience supporting Windows 11 end users. Working knowledge of MacOS and mobile devices (iOS/Android). Exposure to Citrix desktops and applications. Experience with user administration (password resets, MFA guidance, account access issues). Strong structured troubleshooting approach with clear documentation. Ability ...

systems, Servers, and networks. The existing infrastructure primarily consists of Windows 11, Mac OS & mobile devices, as well as several largely bespoke applications, and Citrix-based desktops and applications. Main Duties: Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during … supporting Windows 11 end users (everyday troubleshooting and fixes) Working knowledge of MacOS and mobile devices (iOS/Android) for user support Exposure to Citrix desktops/applications (access, session and performance basics) User administration experience (account access issues, password/MFA guidance, basic provisioning) Structured troubleshooting mindset with ...