2 of 2 Contract Customer Insight Jobs in Scotland

join a growing, product-led software business operating within a highly specialised industry. The organisation develops a complex platform used by an international customer base and is continuing to invest in its product and services as it grows. This is a varied, customer-facing role where … Company This is a well-established software business operating within a specialist market where its technology plays an important role in supporting complex customer operations. The organisation is part of a wider international software group, giving it the backing and stability of a larger organisation while retaining the agility ...

Location: Edinburgh or Halifax (Hybrid Working) We are currently looking for a Customer Journey Manager who can: Understand end-to-end Credit journeys deeply, pulling insights from disparate data/processes/systems and mapping them (Visio/Figjam) Optimise journeys continuously from both customer and business perspectives … Experience Design, and Engineering to ensure journey effectiveness Support transformation from Legacy on-premise architecture to cloud-based orchestration and third-party SaaS Translate insight into prioritisation and design decisions alongside the Product Owner and feature team Drive continuous improvement and manage change within established frameworks Communicate effectively ...