1 of 1 Contract Design Thinking Jobs in Scotland

banking and savings products. You'll help shape the future of the bank's savings portfolio , driving the transition from 67 to just 9 streamlined products. Working closely with design, product, and business leaders, you'll visualise how this simplification impacts customers, colleagues, and the wider digital ecosystem - creating alignment, clarity, and momentum across multiple teams. What you'll … do Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction. Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation. Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the "bigger picture." Bring structure to ambiguity - defining plans, coordinating activity … and proactively driving updates and alignment. Balance design leadership with delivery discipline - combining design thinking, project management, and stakeholder engagement. What we're looking for Proven experience in strategic or lead-level Service Design , ideally within financial services or large-scale digital environments . Strength in stakeholder management , able to influence, facilitate, and align senior partners More ❯