3 of 3 Contract ISO/IEC 27001 Jobs in Scotland

enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR / contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM / ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM / … analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR / UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (eg, NHS DSP Toolkit, HIPAA). Define data retention policies, PIA / DPIA frameworks … and lawful intercept / emergency call handling. DevOps & Automation Establish CI / CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation / Terraform / CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs / SLAs (AHT, CSAT / NPS, abandonment rates) and build Real Time dashboards More ❯

enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR / contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM / ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM / … analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR / UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (eg, NHS DSP Toolkit, HIPAA). Define data retention policies, PIA / DPIA frameworks … and lawful intercept / emergency call handling. DevOps & Automation Establish CI / CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation / Terraform / CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs / SLAs (AHT, CSAT / NPS, abandonment rates) and build Real Time dashboards More ❯

enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR / contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM / ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM / … analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC networking, and PrivateLink for secure connectivity. Ensure compliance with GDPR / UK GDPR, PCI-DSS, ISO 27001, and sector-specific standards (e.g., NHS DSP Toolkit, HIPAA). Define data retention policies, PIA / DPIA frameworks … and lawful intercept / emergency call handling. DevOps & Automation Establish CI / CD pipelines for flows, Lambda, Lex bots, and infrastructure using CloudFormation / Terraform / CDK. Implement automated testing and version control for safe, repeatable deployments. Operational Excellence Define KPIs / SLAs (AHT, CSAT / NPS, abandonment rates) and build real-time dashboards More ❯