2 of 2 Contract ITSM Jobs in Scotland

What we're looking for: Previous experience in an IT service desk or technical support role. Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking. Familiarity with ITSM ticketing tools (e.g Freshservice or similar). Strong problem-solving skills and a logical approach to troubleshooting. Excellent communication and interpersonal skills with a customer-first mindset. Ability to work More ❯

and early life support activities. Required Technical Skills Basic understanding of Amazon Connect and cloud-based contact centre platforms. Familiarity with telephony systems and VoIP fundamentals. Proficiency in using ITSM tools such as SysAid for incident logging. Strong communication and customer service skills. Ability to follow documented SOPs and escalation procedures. At Lucid, we celebrate difference and value diverse perspectives More ❯