3 of 3 Contract Incident Management Jobs in Scotland

Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis, Glue, Athena). Security, Compliance & Governance Implement IAM, KMS encryption, VPC … version control for safe, repeatable deployments. Operational Excellence Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory bodies. Prepare investment cases More ❯

IR35 | Hybrid Edinburgh (2 days pw) | Start ASAP Day Rate: £216 About the Role Support the Information Governance & Data Protection Officer and Corporate Governance Manager with data protection, records management, and statutory information requests. Act as a key contact for regulators and colleagues, monitor compliance with UK GDPR, FOI (Scotland) Act, and advise on Data Protection Impact Assessments. Contribute … as Data Protection Officer when required. Main Duties Advise teams, Board, volunteers, and clerks on IG compliance. Respond to FOI and Subject Access Requests; handle information enquiries. Assist with incident management, data sharing safeguards, and policy updates. Support IG integration in projects, DPIAs, and tech/system due diligence. Maintain retention schedules and Information Asset Register. Contribute to … risk management and compliance audits; prepare reports. Deliver IG training and guidance; collaborate with partner organisations. Promote team support and continuous improvement; undertake other duties as needed. Essential Skills & Experience Strong knowledge of UK GDPR, Data Protection Act 2018, FOI (Scotland) Act, Public Records (Scotland) Act. Understanding of confidentiality and IG security principles. Ability to communicate complex information to More ❯

IR35 Hybrid Edinburgh (2 days pw) Start ASAP Day Rate: 216 About the Role Support the Information Governance & Data Protection Officer and Corporate Governance Manager with data protection, records management, and statutory information requests. Act as a key contact for regulators and colleagues, monitor compliance with UK GDPR, FOI (Scotland) Act, and advise on Data Protection Impact Assessments. Contribute … as Data Protection Officer when required. Main Duties Advise teams, Board, volunteers, and clerks on IG compliance. Respond to FOI and Subject Access Requests; handle information enquiries. Assist with incident management, data sharing safeguards, and policy updates. Support IG integration in projects, DPIAs, and tech/system due diligence. Maintain retention schedules and Information Asset Register. Contribute to … risk management and compliance audits; prepare reports. Deliver IG training and guidance; collaborate with partner organisations. Promote team support and continuous improvement; undertake other duties as needed. Essential Skills & Experience Strong knowledge of UK GDPR, Data Protection Act 2018, FOI (Scotland) Act, Public Records (Scotland) Act. Understanding of confidentiality and IG security principles. Ability to communicate complex information to More ❯