4 of 4 Contract Incident Management Jobs in Scotland

supporting a leading organisation in the search for a Service Delivery Analyst to join their IT Service Management team. 6-Month Contract, Inside IR35 £400-£450 per day Hybrid - Glasgow, Perth or Reading Key Responsibilities: Manage and coordinate service escalations. Track and drive actions arising from incidents, reviews … with business and technical stakeholders. Produce service reporting, KPIs, and performance metrics. Support service continuity, governance, and continual service improvement initiatives. Assist with major incident management and service restoration activities. Skills & Experience: Previous experience in a Service Delivery Analyst, Service Management, or IT Operations role. Strong stakeholder ...

Incidents and requests escalated to the Infrastructure Team. Identifying and improving technical processes within the team. Collaborating with other technical teams as part of incident management and process improvement. Documenting technical process and supporting the technical skillset of the team. Mentoring and supporting junior members of the team. ...

maintain production systems, ensuring high levels of availability and reliability. Respond to, troubleshoot and resolve production incidents, taking ownership through to resolution. Focus on incident response, service restoration and operational excellence (approximately 70% of the role). Improve system observability, monitoring and alerting capabilities. Work closely with development teams … experience within Site Reliability Engineering, Production Engineering or a similar operational engineering role. Strong hands-on experience supporting live production environments. Excellent troubleshooting and incident management skills. Experience with observability and monitoring platforms, including: Grafana Open Telemetry Splunk Good understanding of cloud platforms (AWS experience preferred). Strong ...

across a wide range of data protection activities, with a particular focus on Data Protection Impact Assessments (DPIAs), privacy risk assessments, data subject rights, incident management, and privacy-by-design principles. What you'll do: Support and draft DPIAs, privacy risk assessments and mitigation plans Advise … What we're looking for: Strong working knowledge of UK data protection legislation and information governance Hands-on experience with DPIAs and privacy risk management Experience handling data subject rights requests and privacy casework Ability to assess risk, exercise sound judgement and provide pragmatic advice Excellent written communication ...