2 of 2 Contract People Management Jobs in Scotland

scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). The focus of this role is the operations management of the contact centre team in Glasgow. Some travel is expected as part of the role, so flexibility as and when required is needed. … Strong people management (performance management, reviews, appraisals etc) and day to day operational experience is key for this role. Key experience required: Senior Contact Centre Operations leadership within Insurance/Financial Services or highly regulated environments Management of large, multi-channel contact centres (250+ FTE) Proven ...

Responsibilities Create high level client relationships with all levels of management across all business areas. Manage the strategic relationship with all partners, including technology providers, internal departments and vendors Responsible for engaging with key stakeholders to map out processes and demand and proactively design, plan and implement appropriate solutions. … Interface with key stakeholders and facilitate communication channels between hiring managers and the delivery teams. Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team You will be responsible for developing an extremely ...