Transition Lead - Business Services Centre
- Hiring Organisation
- SGN
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Competitive salary
pivotal role in delivering exceptional service delivery across our Business Services Centre. As our Service Transition Lead, you will be responsible for overseeing service performance, maintaining and improving Service Level Agreements (SLAs), and leading the transition of new services and changes to existing services. You will ensure smooth, well … transition of new services and changes to existing services, ensuring minimal disruption and operational readiness. Establishing and maintaining clear service definitions and overseeing the performance of SLAs and KPIs Conducting root cause analysis and driving corrective actions. Managing the Continuous Improvement framework—identifying opportunities, implementing enhancements, and measuring associated ...