2 of 2 Contract Performance Monitoring Jobs in Scotland

Outside IR35 6 month contract Role Summary The L2 Technical Support Engineer provides advanced troubleshooting and resolution for Amazon Connect and telephony issues. This role supports configuration, integration, and performance monitoring tasks. Key Responsibilities - Investigate and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and … associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical input. - Document solutions and update knowledge base articles. Required Technical Skills - Hands-on experience with Amazon Connect, SIP trunking, and telephony protocols. … Knowledge of AWS services and contact center architecture. - Experience with call flow design and troubleshooting. - Familiarity with network diagnostics and voice quality monitoring tools. - Ability to script and automate routine tasks using Python or PowerShell. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field. - ITIL Intermediate or equivalent process knowledge. Experience - 3–5 years of experience in More ❯

play a key part in the implementation and configuration of their database services, including some newSQL solutions. The work is hands-on and technical, supporting the delivery of high-performance platforms for global use. I am therefore looking for candidates who have Previous experience working as a Database Engineer designing, building and maintaining scalable data platforms for corporate clients. … Strong Python development skills Postgres database experience Knowledge of Kubernetes Excellent Linux systems skills Familiarity with database security and performance monitoring Understanding of automated deployment and infrastructure tools This role is ideal for someone with solid hands-on experience in modern database systems and a strong technical foundation. If you're ready to take on a key role More ❯