1 of 1 Contract Performance Monitoring Jobs in Scotland

will be responsible for ensuring robust processes and SLAs are in place to ensure critical business processes are not disrupted, overseeing and reporting performance across multiple internal and supplier teams, quickly addressing any problems. You will also be responsible for defining service level agreements (SLAs) and operational level agreements … will: Manage a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance Ensure that all service and support functions remain responsive to customer needs Ensure that the service catalogue and wider it service operations knowledge library ...