2 of 2 Contract Service Design Jobs in Scotland

Service Designer: Colleague Experience & CRM Transformation Duration: 6 months, with potential for extension Location: Edinburgh, 2 days per week onsite Role Summary Experienced Service Designer required to support a large-scale transformation programme focused on improving colleague experience, operational processes and CRM-related systems. The successful candidate will … combine strong service design expertise with practical experience across operations, colleague experience and CRM/platform transformation. They will work across complex stakeholder environments to understand current journeys and processes, identify pain points and opportunities, and translate user needs into practical service and system improvements. ...

days per week in Glasgow The Role As a Data Business Analyst, you will support a number of critical workstreams across Operating Model Design, Data Quality, Data Dictionary and Data Taxonomy initiatives . Key Responsibilities Lead requirements elicitation, analysis and traceability activities across multiple workstreams. Produce and maintain business … delivery environments. Advanced stakeholder management and workshop facilitation skills. Strong user story development and backlog refinement experience. Experience producing user journey maps and supporting service design activities. Knowledge of operating model design and business transition processes. Strong data analysis, data mapping and impact assessment experience. Experience delivering ...