4 of 4 Contract Service Management Jobs in Scotland

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead … critical live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs ...

trust and credibility with engineering leaders by aligning to DevOps culture and team ownership, and by explicitly avoiding the reintroduction of heavyweight, ticket driven service management. Modernise change management (CI/CD and SRE aligned) Reframe change management as change enablement: lightweight automated, peer reviewed change aligned … baseline, and track change SLOs and KPIs, drawing on DORA metrics (deployment frequency, lead time for changes, change failure rate, and time to restore service) and SRE constructs (SLIs, SLOs, and error budgets). Use this data to drive continual improvement of delivery flow and stability across teams ...

Title: Service Desk Analyst Job Description An exciting opportunity for a Service Desk Analyst to join a Technology team on a contract basis, initially until December 2026, with the potential for extension. This role is ideal for junior IT professionals or early-career Service Desk Analysts looking … gain experience within a large enterprise environment. The position involves providing first-line IT support to colleagues across the business, resolving technical issues and service requests, and delivering high levels of customer service. Attendance in the Edinburgh office is required approximately 50% of the time. Responsibilities ...

laptop, and peripheral devices. Provide basic Active Directory administration. Assist with onsite data centre "hands and eyes" support. Record and manage incidents using IT Service Management tools. Deliver excellent customer service while meeting agreed SLAs. Essential Skills & Experience 1–2 years' experience in an IT Support, Service …/IP). Basic Active Directory administration. Experience supporting desktop and laptop hardware. Strong troubleshooting and analytical skills. Excellent communication and customer service skills. Ability to work independently in an onsite environment. Desirable Skills ITIL Foundation Certification. CompTIA A+ Certification. Microsoft Fundamentals Certification. Experience using ServiceNow or other ITSM ...