5 of 5 Contract Service Management Jobs in Scotland

/Hr through PAYE LocationEdinburgh EH1 2DH Contract: 3 Months contract Job Description:Experience required An administrator/Scheduler is required to process leaver requests and incidents/requests management of IT tickets on behalf of client. The candidate will be expected to follow a clearly defined process for these requests. Experience in the following areas would be preferable … request and break-fix incidents Scheduling and manage an engineer's workload Deal with customer escalation and escalate up when required Able to multitask and plan schedules Great customer service skills Accuracy and attention to detail are paramount. Ability to work under their own initiative Excellent communication skills Ability to work under pressure within a fast-moving customer environment … Experience of ServiceNow IT Service Management Platform Next StageConversation with recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV on to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. More ❯

/Hr through PAYE LocationEdinburgh EH1 2DH Contract: 3 months contract Job Description: Experience required An administrator/Scheduler is required to process leaver requests and incidents/requests management of IT tickets on behalf of client. The candidate will be expected to follow a clearly defined process for these requests. Experience in the following areas would be preferable … request and break-fix incidents Scheduling and manage an engineer's workload Deal with customer escalation and escalate up when required Able to multitask and plan schedules Great customer service skills Accuracy and attention to detail are paramount. Ability to work under their own initiative Excellent communication skills Ability to work under pressure within a fast-moving customer environment … Experience of ServiceNow IT Service Management Platform Next Stage Conversation with recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV on (see below) to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role More ❯

for an initial 3 month contract on a rate of £250/day (Outside IR35). This role will have flexible working arrangements. Responsibilities: - Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs … as necessary to ensure ongoing compliance with mandatory requirements in a range of key subjects, such as cyber safety, health, and safety, DSE. - Contribute to the development, implementation, and management of quality standards across the Operations team. - Manage stock of all assets within your relevant area of the department, ensuring accurate records are maintained and all assets are accounted … for at all times, in line with departmental policy. - Maintain accurate asset management records to ensure the status, assignment and location of all assets is available at all times, in line with departmental policy. - Have good understanding of how to navigate and apply the appropriate level of change governance where change activity is being proposed or implemented to any More ❯

share with colleagues Looking ahead for future opportunities or blockers, and ensuring decisions by teams align with the technical direction Identify operational improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Work with service designers, UX specialists and other developers to translate wireframes and mockups into real … NodeJS, Redux, HTML5, CSS3, Webpack, React Testing Library Experience with RESTful APIs Experience writing unit and integration tests Experience with CI/CD (e.g. Jenkins), including build and package management tools General knowledge - Experience in most or all of the following practices and design patterns: Programming Best Practices (i.e. Clean Code, SOLID, etc.) Are familiar with good continuous integration … and continuous delivery principles Experience of microservice design patterns Bridging the gap between the technical and non-technical Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate the relationships with indirect stakeholders Able to share knowledge and mentor More ❯

NodeJS, Redux, HTML5, CSS3, Webpack, React Testing Library Experience with RESTful APIs Experience writing unit and integration tests Experience with CI/CD (e.g. Jenkins), including build and package management tools General knowledge - Experience in most or all of the following practices and design patterns: Programming Best Practices (i.e. Clean Code, SOLID, etc.) Are familiar with good continuous integration … and continuous delivery principles Experience of microservice design patterns Bridging the gap between the technical and non-technical Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate the relationships with indirect stakeholders Able to share knowledge and mentor More ❯