2 of 2 Contract ServiceNow Jobs in Scotland

skills; comfortable working across operating systems (macOS, Windows, Linux). Experience supporting a global developer population and working within a ticketing/ITSM platform (ServiceNow, Jira Service Management, or similar). Please apply ASAP to find out more. ...

including iPhones and Blackberry * Assist with data backup and recovery processes * Work within virtual, MDM and VPN environments * Log, update and manage tickets within ServiceNow * Maintain accurate documentation of incidents and resolutions * Deliver high quality customer service to end users * Follow defined ITIL based processes and procedures Required Skills … facing skills * Logical and analytical approach to troubleshooting * Ability to work independently and manage workload effectively Desirable * Familiarity with Microsoft SCCM * Experience working with ServiceNow * Exposure to virtualisation, MDM and VPN environments ...