Service Desk Engineer
- Hiring Organisation
- Venn Group
- Location
- Sheffield, South Yorkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Competitive salary
issues across hardware, software, network and user access Escalate complex issues to 2nd/3rd line teams where required Support user account management (Active Directory, password resets, access requests) Maintain accurate ticket updates and documentation Contribute to knowledge base articles and continuous service improvement Support onboarding … processes for staff Key Skills & Experience Experience in a service desk or IT support environment Strong troubleshooting skills across Windows environments Knowledge of Active Directory, Office 365 and basic networking Experience using ITSM tools Understanding of ITIL principles Excellent communication and customer service skills Ability ...