2 of 2 Contract Service Delivery Jobs in Sheffield

of a team that values collaboration and innovation Key Responsibilities Provide expert technical support and resolve escalated issues across Oracle DB and MySQL environments. Deliver IT provisioning, incident handling, service requests, and change management in line with SLAs and KPIs. Support service delivery and contribute to productivity improvements. Escalate risks and issues to the Line Manager with More ❯

DBA Expertise: Strong, non-negotiable skills in Oracle DBA and experience with MySQL . Operational Ownership: Own, troubleshoot, and resolve complex technical faults within the Enterprise Cloud Infrastructure . Service Delivery: Provide escalated technical support, ensuring system availability and managing Incidents, Service Requests, and Changes against strict SLAs/KPIs . CI Mindset: Actively apply Continuous Improvement More ❯