school diploma (required) Bachelor's degree (preferred) ITIL Foundations certification CompTIA A+ certification Experience: Minimum 2 years' IT support experience in a hands-on technical role Technical Skills: MicrosoftWindows OS and Office suites Hardware: PCs, laptops, mobile devices, peripherals Basic knowledge of IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners More ❯
standards Support installation of new computerized lab instruments in collaboration with key users and vendors Monitor and troubleshoot Comm Vault lab client backup tickets using CommCell Console Participate in Windows lifecycle management activities (e.g., upgrades, patching) Maintain accurate records of lab assets in CMDB and Lab Inventory systems Provide general troubleshooting and technical support for lab clients Other stuff … experience in deskside or IT support roles, preferably in a laboratory or healthcare setting Strong understanding of network infrastructure and hardware setup Familiarity with Comm Vault backup systems and Windows OS lifecycle management Experience with CMDB and asset inventory tools Ability to follow structured documentation and governance protocols Excellent troubleshooting and communication skills Comfortable working in a regulated, documentation More ❯
