2 of 2 Contract Customer Experience Jobs in Somerset

industry are looking for a technical programme manager to join their senior team. Description Process Mapping & Current-State Assessment Cost-to-Serve & Performance Analysis Customer Experience & Outcome Improvement Opportunity Identification & Solution Delivery Manage and track project progress across multiple work streams to ensure timely delivery. Coordinate with cross … spending aligns with financial plans. Maintain detailed project documentation and reporting for future reference. Profile A successful Technical Programme Manager should have: Hands on experience in technical programme delivery Strong expertise in process mapping and customer journey mapping Experience in reducing cost to serve, contact volumes/ ...

able to work alone and unsupervised, whilst also using initiative when necessary. A continuous improvement mentality to see and call out areas to improve customer experience Contribute to the creation and maintenance of knowledge base articles and documentation for common issues. Experience in handling Incidents & Requests Microsoft ...