1 of 1 Contract Service Management Jobs in Somerset

will be responsible for the administration, configuration, and ongoing support of SaaS-based collaboration and development tools. The role combines technical expertise with service management best practice, ensuring reliable and efficient application performance across the organisation. Key Responsibilities Administer and configure SaaS platforms such as GitHub, Atlassian (Jira … Confluence), Lucid, and Mural Provide application support, including monitoring, troubleshooting, and incident resolution Manage incidents and service requests in alignment with ITIL principles and established service management processes Act as a technical escalation point for complex queries and issues Support and mentor junior team members, encouraging knowledge ...