1 of 1 Contract Conversational AI Jobs in the South East

service performance and identify opportunities to improve customer experience, operational efficiency and cost to serve.You will evaluate where process redesign, platform capabilities, automation and AI can add value, while ensuring recommendations are driven by evidence rather than technology preference. A key part of the engagement will be delivering … data to establish a credible baseline. Review customer journeys, case management processes, routing, escalation paths and reporting. Identify opportunities for process improvement, automation and AI adoption. Assess solutions across process change, platform capability, integration, RPA and AI. Design and prioritise transformation initiatives based on value, effort and feasibility. Build ...