2 of 2 Contract Escalation Management Jobs in the South East

This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts … development. Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier ...

successful candidate will have strong hands-on experience with SAP ECC6 Supply Chain and Logistics, with a broad understanding of procurement, warehousing, inventory management, and logistics processes. While exposure to SAP S/4HANA would be beneficial, ECC6 experience is essential and remains the primary requirement. Contract: 6 months … evidence collection, and sign-off. Ensure implementation readiness, including communications, training, cutover activities, and post-deployment support. Provide clear status reporting, updates, recommendations, and escalation management to stakeholders. Support process improvement initiatives and ensure adherence to governance and compliance requirements. Essential Skills & Experience Strong experience supporting SAP ECC6 ...