2 of 2 Contract Escalation Management Jobs in the South East

prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite ), this role perfectly balances "hands-on" technical escalation with "hands-off" people management. You will be the driving force behind continuous service improvement, ensuring our users receive world-class technical assistance. Key Responsibilities … professional development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. ...

Role: Technical Project Manager (IT Infra transformation Project Management exp) Relevant Experience: 10 to 15 years Job location: Stevenage, UK Work model: 3 days per week work from client office Key responsibilities Drive programme delivery own and drive the deliverables for the Windows 11 lab-computer upgrade across … Global R&D sites, keeping the programme on track to time, scope and quality. Stakeholder management work closely with stakeholders across sites and geographies (UK & US), aligning priorities and keeping everyone informed. Executive reporting produce and present clear executive summaries on progress, milestones, risks and decisions for senior leadership. ...