Are you an ITSupport professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking … This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high … quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential Previous commercial 1st Line Help Desk or ITMore ❯
from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully … accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous … Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating More ❯
from unauthorised access as per compliance rules. Creation of both internal and external reports requiring a good working knowledge of MS Excel Build and carry out daily tasks to support our processes and contribute to process improvement and documentation. Processing and submission systems - Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully … accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous … Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating More ❯
We are seeking an experienced ITSupport Contractor with proven expertise in backup technologies and Hyper-V management to support a short-term project. This is an ideal opportunity for a highly skilled contractor who can hit the ground running and ensure continuity and stability across backup and recovery systems. Key Responsibilities: Provide technical support for … and infrastructure Manage and maintain backup Troubleshoot and resolve incidents related to backup, storage, and recovery Ensure systems are optimally configured and data integrity is maintained Liaise with internal IT teams and external vendors when necessary Requirements: Proven experience in ITsupport, with a strong focus on backup technologies Hands-on knowledge of backup and recovery solutions More ❯
Great Job Opportunity for Executive ITSupport Specialist Contractual position Work Schedule Mon - Fri 09:00 - 17:30 Pay Rate: £23.36 per hour via Umbrella £18.00 per hour via PAYE Overview: The role involvesproviding comprehensive ITsupport to the bank's most senior executives,including the CEO, Chairman, and Executive Committee. The Executive Supportteam ensures fast … efficient resolution of all IT needs while maintainingprofessionalism and control at all times. Key Responsibilities: Act as a primary contact for executive IT issues, providing high-level technical support. Troubleshoot and resolve technical problems efficiently, escalating when necessary. Manage incidents reported via phone and in person. Maintain service activity records in the Remedy toolset. Handle desk moves and … IT infrastructure changes. Adhere to IT security standards and industry regulations. Operate the executive helpline (8:00-18:30) and participate in an on-call rotation for evenings and weekends. Coordinate with internal teams and external vendors to ensure priority handling of executive IT requests. Collaborate on project work within the executive environment. Develop technical roadmaps for More ❯
