22 of 22 DemandTrendContract ITSM Jobs in the South East

owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices More ❯

improvement and documentation. Essential Skills & Experience: Strong customer service and communication skills. Experience in incident and request management. Proactive ownership of issues with a problem-solving mindset. Familiarity with ITSM tools and service desk operations. Working knowledge of Microsoft technologies and general networking. Desirable: Experience with ServiceNow or similar tools. ITIL Foundation or SDI Service Desk Analyst certification. Understanding of More ❯

/Office 365/M365/Active Director/Exchange/Entra Working in an ITIL environment, a nice to have if ITIL Qualified Use of ServiceNow as an ITSM tool Must be eligible, or already SC Cleared Available to work onsite 3 days per week, with willingness to do on-call when required Must be a British Citizen, if More ❯

written and verbal communication skills.Ability to interface with key software/hardware partners such as Microsoft and AvePoint.Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus.Experience with server, storage, and network technologies. If you are More ❯

Excellent written and verbal communication skills. Effective interface experience with software/hardware partners (e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're ready to More ❯

Developers, supporting the development of enterprise workflows and data-driven decisions. Technical Skills Proficiency in JavaScript: Core scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration: Building and consuming APIs for third-party More ❯

a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and More ❯

a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and More ❯

Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM tool PowerShell Scripting for automation and troubleshooting SQL (queries, troubleshooting) Oracle databases SolarWinds (infrastructure monitoring) Nice to Have (Desirable) Skills AIX (UNIX administration and support) IBM MQ (messaging Middleware) AWS More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers More ❯

support Engineer join them ASAP on a 12 month contract. The role will be remote working and has been scoped Inside of IR35 Key Skills: A fundamental understanding of ITSM, ITIL, or CMDB Advanced Unix/Linux experience Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Oktais essential. 12 months Hybrid working Inside More ❯

exciting part-time opportunity for a Service Owner to join the team to cover a period of maternity leave. You will work closely with and learn from existing IT Service Management colleagues (Service Owners and Operational Leads) gaining exposure to a wide range of OS products, modern working practices and technologies. You will provide governance around multiple IT Service practices More ❯

other consultants to ensure technical solutions align with business objectives. Experience: The Service Now Consultant should have proven track record delivering Service Now projects, ideally within similar organisations Strong ITSM module expertise, with hands-on configuration and customisation experience. Ability to gather requirements, produce documentation, and communicate technical solutions clearly. Comfortable working in a partly remote, partly on-site capacity. More ❯

will now be based on an Umbrella solution. Job role/experience required: Proficiency in JavaScript : Core scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting : Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration : Building and consuming APIs for third-party … custom reports. Security and Access Control : Roles, ACLs, and data protection best practices. Certifications: Certified System Administrator ( CSA )/Certified Application Developer ( CAD )/Certified Implementation Specialist ( CIS ) - in ITSM, HR, CSM, etc. Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure … require reasonable adjustments at any point during the recruitment process, if there is a better way for us to communicate, please do let us know. Developer, Programmer, Engineer, ServiceNow, ITSM, Service Now, Service-Now, JavaScript, Security Check, Sc Level, Sc Cleared, Sc Clearance, Security Cleared, Security Clearance, Security Vetting Clearance, Active SC, SC Vetted, Cleared To A High Government Standard More ❯

will now be based on an Umbrella solution. Job role/experience required: Proficiency in JavaScript : Core scripting language used in ServiceNow. Experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting : Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions. REST/SOAP API Integration : Building and consuming APIs for third-party … custom reports. Security and Access Control : Roles, ACLs, and data protection best practices. Certifications: Certified System Administrator ( CSA )/Certified Application Developer ( CAD )/Certified Implementation Specialist ( CIS ) - in ITSM, HR, CSM, etc. Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or Azure … require reasonable adjustments at any point during the recruitment process, if there is a better way for us to communicate, please do let us know. Developer, Programmer, Engineer, ServiceNow, ITSM, Service Now, Service-Now, JavaScript, Security Check, Sc Level, Sc Cleared, Sc Clearance, Security Cleared, Security Clearance, Security Vetting Clearance, Active SC, SC Vetted, Cleared To A High Government Standard More ❯

Service Management Consultant (SC) We are seeking an experienced IT Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams Rate - £500.00 per day outside ir35 Location - London - once … analyses against current ITIL practices and develop actionable roadmaps. Advise on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance. Support the enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs. Drive organisational change and user adoption through effective stakeholder engagement and communication strategies. Collaborate cross-functionally with … Required Skills and Experience In depth knowledge of ITIL v4 with relevant certification Proven experience in designing or improving service management capabilities across Enterprise environments Hands on experience with ITSM tools which include ServiceNow, BMC Remedy or Jira Service Management Familiarity with product team operating models and agile devops environments Excellent skills in documentation, process design, stakeholder communication and governance More ❯

ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated business enabler. Support Key Change Programmes & Technical Delivery … organisation structures (many sites and geographically spread) Experience of upper mid/large enterprise IT service provision Experienced in running and managing outsourced IT services Skills and Abilities: IT Service Management IT Project Management Proven ability in the development and implementation of information security and information governance policies, procedures, and mechanisms Proven ability to implement effective disaster recovery and business More ❯

platforms. Manage JML lifecycle processes—ensuring timely setup for new joiners, updates for internal movers, and revocation of access for leavers. Process and resolve access requests through the ServiceNow ITSM platform. Maintain and improve documentation for access management processes and workflows. Act as a point of contact for access-related queries, escalations, and audit compliance requirements. Collaborate with security, infrastructure … Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL best practices and experience using ITSM tools (ideally ServiceNow). Excellent organisational and administrative skills with strong attention to detail. Strong verbal and written communication skills; confident working in a collaborative, fast-paced environment. Proactive mindset More ❯

day Join a leading IT consultancy as an Asset and Configuration Management Lead to drive the design and implementation of robust IT asset and configuration management processes within their ITSM framework, delivering value in a dynamic MSP environment. Key Responsibilities: Define and implement Asset & Configuration Management processes and policies. Design and deliver a CMDB model for service mapping and lifecycle … tracking. Configure CMDB and asset modules in collaboration with ITSM tooling teams. Establish lifecycle processes for hardware and software asset management. Ensure software license compliance and accurate CMDB data through audits. Create reports and dashboards on asset utilization and configuration data. Train teams on asset and configuration management best practices. Experience/Skills Required: ITIL v4 certification with strong knowledge More ❯

and debug technical issues escalated from first-line support. Liaise with engineering teams to report design, reliability, and maintenance issues. Assist in product installation, configuration, and customer training. Support ITSM, ITIL, or CMDB-related processes. Skills & Experience Required Strong understanding of ITSM, ITIL, or CMDB concepts. Advanced Unix/Linux experience. Hands-on experience with cloud platforms such as Microsoft More ❯

as a 3rd Line Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising IT Service Management Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring and management of network … operations using Event Management tooling. Provide high-level technical support and troubleshooting for network issues. Engage daily with customers and stakeholders using the IT Service Management Toolset. Triage and escalate issues as necessary to ensure rapid resolution. Maintain and manage network security protocols and configurations. Required Skills & Qualifications: Proficiency with VCenter NSX-T. Experience with Cisco Firepower Management Centre. Strong More ❯

designing, configuring, and implementing ServiceNow solutions to meet complex business needs. Working alongside talented technical teams and senior stakeholders, you'll be part of mission-critical transformation projects spanning ITSM, HRSD, CSM, and other ServiceNow modules. Role The ServiceNow Consultant will lead and deliver ServiceNow architecture, implementation, configuration, and customisation activities. Engage directly with clients to understand business requirements and … The ServiceNow Consultant will have a proven track record in delivering complex ServiceNow projects in large-scale or enterprise environments. Strong hands-on experience across multiple ServiceNow modules (e.g. ITSM, ITOM, HRSD, CSM, SecOps). Solid understanding of ServiceNow scripting (JavaScript, Glide) and integrations (REST, SOAP, APIs). Excellent stakeholder engagement and consultancy skills. ServiceNow certifications (CSA, CIS in relevant More ❯