13 of 13 Contract ITSM Jobs in the South East

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ...

logical approach to troubleshooting and fault diagnosis. * Ability to prioritise workload and work effectively in a fast-paced environment. * Experience using enterprise ITSM platforms. Desirable * Active Directory administration experience. * Knowledge of Intune, Endpoint Management or Azure Active Directory. * ITIL Foundation certification or awareness. * Experience supporting enterprise-scale public sector ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

responsibilities Act as the Single Point of Contact (SPOC) for IT support requests. Log, categorise, prioritise and manage incidents and service requests through the ITSM platform. Provide first-line diagnosis and resolve common technical issues using documented procedures and knowledge articles. Complete password resets, account unlocks and user account administration. … Help Desk or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. The ability to prioritise workloads and manage multiple tasks effectively. Strong written and verbal communication skills. Good attention to detail and organisational skills. ...

Experience supporting Windows 11 Good working knowledge of Microsoft Office 365 Experience with Active Directory administration Experience using ServiceNow (S-NOW) or a similar ITSM platform PC and laptop build/configuration experience Asset management experience Strong documentation skills Excellent organisational and administrative abilities Excellent attention to detail Confident troubleshooting ...

Design and implement privileged access policies, credential management, vaulting, session monitoring and least-privilege controls. Integrate CyberArk solutions with Active Directory, LDAP, SIEM and ITSM platforms. Produce high-quality technical documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), security architecture documentation and implementation runbooks. Conduct security assessments, identify ...

provision of project services, professional service. Placing resources, shaping requirements and working with various customer stakeholders. Experience of project portfolio management and ITSM processes. Some knowledge of ServiceNow desirable. Stakeholder management and governance responsibilities along with pipeline and capacity planning across multiple teams working with Suppliers. Engaging direct with business ...

teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute, regional teams and third-party suppliers to ensure effective end-to-end service delivery. Monitor service health … looking for Proven experience managing Service Operations within a large-scale, complex or multi-supplier environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed service experience. Experience managing escalations ...

contact for IT support requests received via telephone, email and self-service portals. • Log, categorise and triage incidents and service requests through the IT Service Management system. • Troubleshoot and resolve first-line issues relating to hardware, mobile devices, printers, software applications and basic networking. • Escalate unresolved issues to second-line … logical approach to troubleshooting and fault diagnosis. • Ability to prioritise workload and work effectively in a fast-paced environment. • Experience using enterprise ITSM platforms. Desirable • Active Directory administration experience. • Knowledge of Intune, Endpoint Management or Azure Active Directory. • ITIL Foundation certification or awareness. • Experience supporting enterprise-scale public sector ...

proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions, you'll help ensure services run smoothly, risks are identified early, and operational governance … Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination skills. Experience working across technical teams, suppliers and third ...

improved self-service. Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota. Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform. Skills & Experience Required Typically 3+ years of experience across Service Desk, desktop …/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

complex bugs, outages and integration issues Onboard new device types, operating systems and software into the endpoint ecosystem Handle incidents, requests and problems in ITSM tools, and prepare for and complete audits Document configurations, runbooks and troubleshooting procedures What You Will Ideally Bring: Active SC clearance (essential) Windows Server administration … DHCP Managing and supporting antivirus (AV) solutions Supporting cybersecurity and endpoint management tools Windows and Linux system administration tools and processes ITSM incident, request and problem management Understanding of monitoring tools, AV and endpoint security concepts (desirable) Contract Details: Rate: £350 per day (Inside IR35) Location: Hybrid in Wokingham ...