Incident Manager
- Hiring Organisation
- Pontoon
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
Title: R0075326 IS Problem & Incident Analyst Location: Fully remote (with rare travel to a UK hub if required for IT issues or training) Contract: 6 months (initial) Headcount: 1 About the Role We're looking for an experienced IS Problem & Incident Analyst to join our team … coordinate response activities, facilitating technical discussions and building action plans to restore service quickly. Provide clear and consistent communication to stakeholders throughout the incident/problem lifecycle. Maintain accurate and auditable records in the ITSM tool (ServiceNow). Undertake root cause analysis, driving investigations and identifying preventative actions using