1 of 1 Contract Proactive Management Jobs in the South East

Location : Hybrid - 2 days per week in Office (office location of choice across the UK is flexible) IR35 Status : Inside Purpose of Role: To ensure effective co-ordination and management of Incidents in order to return service as quickly as possible while managing key stakeholder communications and expectations. Prevent incidents from materialising into Major incidents through remediating root causes … proactive management of incidents that may cause a Major Incident or other event with substantial impact to our business. To ensure the effective identification and resolution of trends and root causes that could cause a negative impact to service stability Key Accountabilities: Act as escalation path for major and critical incidents to ensure service is restored. Direct and … of resolver teams including specialist support groups/third-party suppliers. Monitor and in some circumstances manage escalating or potential service disrupting Incidents at P3 level Ensure accurate timely, proactive communications with key stakeholders through Incident/Major Incident lifecycle. Ensure 3rd party suppliers fulfil their contractual obligations, especially with regard to SLAs for incidents, root cause analysis, monitoring More ❯