4 of 4 Contract Problem Management Jobs in the South East

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … QUALIFICATIONS Experience in commissioning, diagnosing and maintaining IT Systems and associated outdoor hardware. Broad knowledge of technology solutions, hardware and networks, including MS Server products Must be a confident problem solver. A strong demonstrable sense of H&S awareness is essential. Ability to build relationships quickly with Customers and other Stakeholders. Team player capable of working from own initiative More ❯

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … QUALIFICATIONS Experience in commissioning, diagnosing and maintaining IT Systems and associated outdoor hardware. Broad knowledge of technology solutions, hardware and networks, including MS Server products Must be a confident problem solver. A strong demonstrable sense of H&S awareness is essential. Ability to build relationships quickly with Customers and other Stakeholders. Team player capable of working from own initiative More ❯

are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … problem solving and decision making skills Skills and Attributes Extensive experience working with Intune, relating to Autopilot, Configuration Profiles, Apps Extensive experience working with SCCM, Software Updates and application packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. Good knowledge of PowerShell and Tanium. Good knowledge of IT security practices and the implementation of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples More ❯

the company's network infrastructure. Key Responsibilities: Network & Security Monitoring: Perform daily monitoring of network infrastructure and cyber security systems to prevent unplanned downtime, security breaches, or vulnerabilities. Network Management: Develop, maintain, and support the organization's network, including managing Layer 2/3 devices, LAN/WAN, B2B connections, remote access, load balancing, Wi-Fi, and network performance … tools. IT Security Management: Manage IT security systems, including next-generation firewalls, IPS, SIEM tools, endpoint security, and other devices/services. Respond to and analyze security incidents, deploying patches and mitigating vulnerabilities promptly. Security Incident Response: Identify and respond to external and internal threats, investigate security incidents, and implement necessary fixes. Project Collaboration: Work on cyber security projects … particularly those requiring security input, including the rollout of new security measures across the organization. Tool & Software Management: Install and manage firewall and data encryption software to protect sensitive business information. Risk Assessment: Continuously assess risks and report to management to support informed decision-making on cyber security matters. Incident & Service Management: Manage and resolve incidents or More ❯