2 of 2 Contract Remedy ITSM Jobs in the South East

to-end IT service operating models aligned with ITIL Drive maturity assessments, gap analyses, and roadmap creation Collaborate with stakeholders to embed ITIL-aligned practices across product teams Enhance ITSM tooling (ServiceNow, Remedy, Jira) to support continuous improvement Define metrics that matter-service performance, customer satisfaction, and compliance Champion change through clear communication and stakeholder engagement What … You Bring: ITIL v4 (or v3) certification and deep knowledge of service management principles Proven experience designing and improving ITSM capabilities Hands-on expertise with ITSM tools like ServiceNow, Remedy, or Jira Experience working in product-centric environments Strong documentation and communication skills Ability to build operating models, process flows, and governance frameworks Why Join Us More ❯

to-end IT service operating models. Assess and enhance ITIL-aligned service practices and maturity. Define metrics to track service performance and customer satisfaction. Support improvement and adoption of ITSM tooling (e.g. ServiceNow, Remedy, Jira SM). Develop governance, process flows, and documentation for service design. Drive continual improvement and enable organisational change through engagement and communication. … Skills & Experience ITIL v4 (or v3) certification. Proven experience designing or improving ITSM frameworks. Hands-on experience with ITSM tools (ServiceNow preferred). Strong stakeholder management and communication skills. Experience working with or within product teams in Agile environments. Active SC clearance More ❯