6 of 6 Contract SLA Jobs in the South East

chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what ...

team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management toolsets Support audit evidence gathering and compliance checks as required Continuous ...

consistency across projects and instances. Define and maintain the platform's data model and schema design, including request types, asset/configuration management, and SLA structures. Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools). Act as technical authority ...

Microsoft technologies. Perform hardware break-fix activities and peripheral support. Manage IT assets and equipment lifecycle activities. Deliver excellent customer service while meeting agreed SLA targets. Support project-related deployment and refresh activities as required. Required Experience Previous experience in a Desktop Support, IT Support, EUC Support ...

support model requirements. Define service operating models, governance structures, and support arrangements. Develop service acceptance criteria, support requirements, and transition plans. Contribute to SLA, KPI, and underpinning contract development. Identify and manage service-related RAID items, constraints, exclusions, and SPOFs. Define early life support requirements and service readiness activities. Design ...

Intapp, etc.). * Aderant Expert and related systems, with the Aderant table structure, etc * Experience with ITSM platforms such as ServiceNow, including queue and SLA management. * Knowledge of SQL Role: * Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line ...