13 of 13 Contract SLA Jobs in the South East

documentation as required. Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability. Analyse Monitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required. Updating Maintenance Task Analysis ...

documentation as required. Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability. Analyse Monitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required. Updating Maintenance Task Analysis ...

SOPs and service documentation in Confluence. Support service improvements, value-stream optimisation and ISO 20000 compliance activities. Configure and maintain Jira Service Management queues, SLA metrics, reports, and simple automation rules. Implement continual service improvement (CSI) initiatives to enhance service efficiency and reliability with the outcome of progressing through ...

participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service Design. Govern Service Desk tooling, contractual components, SLA exceptions, and impacts of OpCo decentralisation. Act as primary escalation contact for complex incidents, GDPR-related issues, and global service impacts. Monitor performance, drive continuous ...

frameworks and procedures on vulnerability management to enhance effectiveness. Drive engagement with key third party service providers on vulnerability management, supporting effective reporting and SLA adherence. Assist in designing and implementing policies, procedures, and frameworks related to testing and vulnerability management. Refining and reporting on key metrics and contribute ...

consistent models for: Incident vs Request Priority frameworks Lifecycle management (including “Completed” vs “Closed”) Establish robust, executive-level reporting, including: Backlog and demand visibility SLA performance Trend and ageing analysis Improve demand capture and user processes, ensuring all work is recorded and measurable Design and deliver a structured service improvement ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

National Critical Infrastructure system. The role involves working closely with the client, third parties, and the consultancies delivery teams to ensure a 99.99% SLA within a Live Service environment. Key Responsibilities Incident and problem resolution Transaction tracing and service reporting Leading troubleshooting and issue resolution sessions Working with suppliers ...

with supporting activities. Expenses will be provided. Tasks Provide Desktop Support within the client Fault identification and resolution of incidents/requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Laptops & MacBook imaging Assisting with IT Stores tasks when required Supporting … work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA ...

Troubleshoot SIP/Diameter call flows and perform RCA Support VoLTE/VoWiFi service delivery and optimization Handle L2/L3 incidents and ensure SLA adherence Lead upgrades, integrations, and new service rollouts Collaborate with RAN, Core, and vendor teams Required Skills Strong IMS architecture knowledge (SIP, Diameter, VoLTE call ...

Troubleshoot SIP/Diameter call flows and perform RCA Support VoLTE/VoWiFi service delivery and optimization Handle L2/L3 incidents and ensure SLA adherence Lead upgrades, integrations, and new service rollouts Collaborate with RAN, Core, and vendor teams Required Skills Strong IMS architecture knowledge (SIP, Diameter, VoLTE call ...

guidance of the Project Manager, including: assisting with solution design, Estimating, high level and detailed design work where applicable, implementation. Aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Write and maintain Operational and User procedures to ensure … including support and maintenance considerations). Project leading experience within prevailing project management methodology e.g. PRINCE or PMI. Experience of working to tight SLA's Experience of working within a strong governance structure Extensive experience in Infrastructure Management Reasonable Adjustments: Respect and equality are core values to us. ...