9 of 9 Contract SLA Jobs in the South East

escalation point for complex D365 issues, working closely with vendors and internal teams Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements Drive continuous improvement of D365 functionality, performance, and user adoption Manage and deliver D365-related projects, enhancements, and upgrades Work closely ...

line levels of support Install and commission desktop systems and their routine upgrades Investigate and resolve low impact problems within SLA’s Market data connectivity troubleshooting What skills do you need to be a Trade Floor Support Analyst? Several years of experience supporting Trading teams and offering VIP/White ...

administrative skills, and experience handling IT equipment, service tickets, and customer requests. Key Responsibilities Manage IT service tickets within customer ITSM systems and ensure SLA targets are met Process joiners, leavers, and break-fix requests Prepare and provision laptops and devices using Microsoft Intune/Autopilot Update asset records ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Layer 2 services FTTP, FTTC and ADSL technologies 4G/5G connectivity solutions Understanding of IP addressing and VLANs Order management and rollout coordination SLA and supplier performance management Experience with SD-WAN, IoT or mobile connectivity services would be highly beneficial. If you’re a telecoms or connectivity delivery ...

Level Agreements (SLAs) are achieved. Collaborate closely with internal teams Track and follow up on requests or escalations, coordinating with internal teams to maintain SLA compliance. Experience Required: 2 Years + Account Management, implementation, onboarding. Project Support or customer success experience Experience using salesforce or similar CRM software. Google suite ...

such as SCOM and PRTG Designing and configuring dashboards for network and system monitoring Supporting project delivery including solution design, estimation, and implementation Ensuring SLA compliance through effective incident response and escalation Mentoring engineers and building SME capability within the team Collaborating with architects and stakeholders to shape technical solutions … environments Proven expertise with SCOM, PRTG, and network/device monitoring Experience leading teams or acting as a senior technical specialist Solid understanding of SLA-driven environments and governance frameworks Background in project delivery (PRINCE2, PMI or similar) Excellent troubleshooting, documentation, and stakeholder communication skills Desirable Skills MCSE (or equivalent ...

changing priorities Incident & Maintenance Response Oversee coordination of faults, outages, and degraded service incidents Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments Act as an escalation point for major service-impacting issues Maintain communication with operators during incidents, ensuring transparency and confidence Supplier & Contractor Coordination Manage … Operations, or Scheduling Management role Strong experience managing Field engineering teams and high-volume installation and fault workflows Demonstrable experience operating in a reactive, SLA-driven environment Strong organisational and coordination skills across multiple concurrent activities Excellent stakeholder and customer communication capability Next steps: If you have the above skills ...