2 of 2 Contract Salesforce Jobs in the South East

Remote Duration: 2 months initially, with a strong possibility of extension Commitment: 2 days per week Engagement: Contract We're looking for an experienced Salesforce Developer to support a key Salesforce Nonprofit Cloud project through testing, code review and cutover readiness. This is a great opportunity for an experienced Salesforce … alongside existing commitments . What you'll be doing Reviewing Apex classes and triggers as part of pre-cutover architecture and code review Reviewing Salesforce Flows and automation to build a clear view of the existing automation landscape Reviewing Data Processing Engines (DPEs) and understanding how data is being updated ...

service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni-Channel, Knowledge, Flow, reporting and AI capabilities. Strong analytical skills with the ability to interrogate operational data and identify … Excellent stakeholder management and influencing skills. Desirable Experience UiPath or other enterprise automation platforms. Conversational AI, chatbot or IVR transformation programmes. Knowledge management transformation. Salesforce Administration or Service Cloud certification. Experience within high-volume customer service environments such as travel, hospitality or consumer services. If you have a proven track ...