8 of 8 Contract Service Manager Jobs in the South East

Service Operations Manager - SC Cleared We are seeking an experienced Service Operations Manager to take ownership of day-to-day service management across a complex, multi-supplier IT environment. This is a key operational role, responsible for ensuring services are delivered effectively, consistently … high standard. You will work across Service Desk, End User Compute, technical teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute, regional ...

seeking an experienced Change, Release & Service Introduction Manager to own and govern the Change Enablement, Release Management and Service Introduction processes across a complex, multi-supplier, security-conscious environment. You will ensure that production changes, releases and new services are assessed, authorised, implemented and transitioned into … live operation safely and effectively. Working across technical teams, suppliers, service delivery, security and operations functions, you will balance the need for agility with the need for service stability, compliance and operational control. Key Responsibilities Own and continuously improve the Change Enablement process and governance framework. Chair ...

Description: Service Transition Manager Location: Farnborough, UK (fully on-site) Clearance: DV Cleared Role Overview We are seeking an experienced, DV Cleared Service Transition Manager to lead the migration of services from an existing supplier to a new service model. You will … responsible for planning, managing, and executing the end-to-end service transition process for a large, multi-sited customer. This role requires a full-time, on-site presence in the Farnborough area. Key Responsibilities Manage the transition of services from the incumbent supplier to the new operating model. Develop ...

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

client, a specialist organisation within the defence and security sector, is seeking a DV-cleared Service Delivery Manager for a contract opportunity. The role will oversee end-to-end service delivery, manage customer relationships and ensure that operational, commercial and technical requirements … high standard. Key Responsibilities: Act as the main point of contact for service-related matters, building strong relationships with customers and resolving issues promptly. Take ownership of customer requests, incidents and get-well plans through to resolution, providing regular updates and supporting post-incident reviews. Ensure all incidents ...

Service Desk Manager - Health, Turn Around, Process Improvement - Essex Large, complex distributed UK Healthcare Organisation undergoing significant transformation across their core business systems urgently require a dynamic Interim Service Desk Manager with a demonstrable background in Turn Arounds', Process Improvement, Continuous Improvement, remove failure … Address underperformance promptly, recognise strong performance, and establish an accountable team culture. Prepare for acquisitions and system change. Ensure projects include realistic support forecasts, service readiness, knowledge transfer, training, hypercare, supplier arrangements and an agreed route into business as usual support. Challenge changes that would transfer unresolved problems ...

recruiting for an Event, Capacity, Availability & Service Continuity Manager to be based 1 day a week in Reading, 4 days remote. Active SC Clearance is essential. The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract. … will own the proactive management of service health, operational resilience and future service demand across the Service Management operating model. The role provides governance and coordination for Event Management, Availability Management, Capacity Management and Service Continuity Management, ensuring that services remain reliable, scalable and recoverable ...

supplier portals, purchase orders and general administration Juggling multiple priorities in a fast-paced environment What we're looking for: Minimum 2 years' customer service/customer management experience Previous team management or supervisory experience Salesforce experience is essential Confident B2B communication skills Excellent organisation and time management Strong … within driving distance to Farnborough, you are available immediately or on short notice (no more than a week) and if you have relevant Customer service/management experience** £35,000-£38,000 | 10-month FTC | Hybrid working | FarnboroughA fantastic opportunity for an experienced Customer Support professional who enjoys variety ...