2 of 2 Contract Trend Analysis Jobs in the South East

accordance with agreed SLAs. Managing P1 incidents, ensuring effective communication, escalation and post-incident review processes. Driving continual service improvement through KPI reporting, trend analysis and performance management. Reducing repeat incidents through effective problem management and root cause analysis. Creating and maintaining service management documentation, standards and operational ...

actions and overdue tasks Ensure dependencies, blockers and risks are visible, escalating issues where appropriate Produce workload, prioritisation, capacity and management reports, including dashboards, trend analysis and reporting views Support the implementation of communications ways of working, governance, workflows and RACI models during organisational change Identify and drive … experience and workload, the role may also support ATCE4/ATCE5-level engineering tasks, lower-complexity engineering activities, data gathering, technical investigations, documentation reviews, analysis and implementation activities. Job Requirements: Experience in systems engineering, requirements management or engineering coordination Strong understanding of demand management, workflow coordination and engineering operating ...