Desktop Support Technician (Level 2)
- Hiring Organisation
- Global Technology Solutions Ltd
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £145 per day
Scope of Work Description Provide Desktop L2 support for a windows and mac environment. Working technical knowledge in order to troubleshoot Laptops, Macs and iPhone issues. Working with the ticketing system Service Now. Strong verbal and written communication. Experience of managing a team in a busy and fast paced … skills. Requirements & Qualifications Technical Proficiency: Proven experience in L2 desktop support within enterprise environments. Platform Knowledge: Advanced troubleshooting skills for Windows, macOS, and iOS (iPhone). Systems: Proficiency in using Service Now for ticket management and reporting. Leadership: Demonstrated experience managing a technical team under high-pressure conditions. Communication ...