Second line Technical Support (Desktop Migration)
Cardiff
LA International Computer Consultants Ltd
/fix support for desktops, laptops, and peripherals * Re-image devices and reinstall/configure applications as needed * Troubleshoot Windows OS, hardware, and enterprise applications * Coordinate with third-party vendors for escalations and hardware replacements * Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc. … Key Skills & Experience: * Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. * Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues. * PC: Desktop/Laptop installation, book end … users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer. * Printers: Support all printers, support network configuration More ❯
Employment Type: Contract
Rate: £250 - £300
Posted: