1 to 5 of 5 Contract ITIL Jobs in South Wales

for allocated contracts * Management of Incident/Problem/Change Management Processes Skillset & Experience Essential Skills * Experienced Service Delivery Manager with a knowledge of ITIL * Bachelor's degree or equivalent experience * Relationship management and interpersonal skills * Communication, influencing and negotiating skills * Experience of Managed Support Services * Presentation and report writing more »

systems and protocols Domain Name Service Active Directory System Authentication principles Understanding of inter-relationships between aspects of IT infrastructure and service support requirements ITIL strategy Work will be based at Cardiff for thefirst instance to be trained up, then it will be more of a hybrid training model, so more »

Service Desk, Help Desk, AD, Itil, 1st Line Service Desk Analyst required for a leading and large corporate organisation based in Bridgend. Engagement via umbrella only. Engagement required 4 days per week on site. The successful candidate will have exceptional customer service skills with the ability to maintain composure under … of all tickets in the ServiceNow system. Skills and responsibilities: Respond to end-user inquiries via self-service and phone calls. 1st line support ITIL Participate in exciting IT projects, implement new software, hardware etc. Experience with video conferencing equipment and software e.g. MS Teams. Ability to prioritise and manage more »

breached calls, resources levels, etc. About you: Registered with a relevant informatics professional body. PRINCE2 foundation or demonstrable equivalent experience. Knowledge of NHS organisations & ITIL strategy. Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security. Essential: Achieved (or working towards) degree level or equivalent qualification … in IT or able to demonstrate equivalent experience ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software application Knowledge of: MS Active Directory MS Windows Server MS Exchange If you are interested here, apply now more »

Job summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing … a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand … Trac Person Specification Qualifications and/or Knowledge Essential Educated to A-level, diploma or equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good understanding of IT infrastructure at a technical level Knowledge and understanding of NHS working environment Desirable Knowledge of more »