1 of 1 Contract Amazon Athena Jobs in the South West

Urgent Amazon Connect Developer Hybrid - Glasgow Duration - initially 6 months We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will … have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards … for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management More ❯