1 of 1 Contract Escalation Management Jobs in the South West

service standards and driving continuous improvement. Key Responsibilities Day-to-day leadership of a managed service and engineering team Ownership of incident, problem, and escalation management Engagement with key customer stakeholders and third-party suppliers Management of SLAs, KPIs, and customer satisfaction reporting Coordination and oversight … releases across test, reference, and production environments Driving service improvement, configuration management, and asset management Supporting commercial activities and identifying opportunities for service growth Essential Skills & Experience Demonstrable experience delivering managed services within the public sector Strong stakeholder engagement and relationship management skills Solid understanding of ITSM ...