1 of 1 Contract Escalation Management Jobs in the South West

experience using ServiceNow. Work closely with both IT and business users to resolve functional issues. Triage and escalate issues across cross-functional teams to ensure timely resolution. Maintain service management standards, including Incident, Problem, Change, and Capacity management. Adhere to defined SLA agreements, shift rotations, and delivery models. Collaborate with SMEs and other stakeholders to ensure a high standard … Touch screens and monitors MRTs and other endpoint technologies Endpoint hardware/software troubleshooting in a production setting. Working knowledge of ServiceNow and associated processes (Incident, Change, SLM, Knowledge Management). Familiarity with SLA-driven environments and structured escalation procedures. Strong communication and stakeholder management skills. Ability to work effectively in shift rotations and structured support teams. … Experience with cross-team coordination and escalation management. Person Specification: Prior experience in shopfloor support, ideally at Level 1.5 or Level 2. UK Citizenship is essential due to the nature of the project. BPSS clearance is advantageous. Experience working in manufacturing or production environments is preferred. Able to work under pressure and meet tight operational deadlines. If you're More ❯