Service Desk Analyst
- Hiring Organisation
- Xpertise
- Location
- Corsham, Wiltshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Daily
Provide 1st line support where required, including first-time fixes and account creation Assist with configuration and development of ITSM tools (Jira Service Management, Remedy, Mattermost) Investigate issues and opportunities for process improvement Oversee and enhance ITIL processes (incident, problem, change, configuration) Contribute to accurate MI, reporting, and stakeholder ...