2 of 2 Contract Remedy ITSM Jobs in the South West

Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user needs … design Workshop facilitation Design Thinking AI, GenAI and automation opportunities Miro and/or Mural Desirable experience includes BMC Helix, BMC Remedy, ITSM, ITIL and Public Sector environments. In return: £550 - £600pd (Inside IR35) Initial 9 month contract Hybrid work (Home and travel to UK Client sites ...

briefing pack, used for weekly/monthly briefings at all levels. Support the D&IS Front Door for all the projects service requests. Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. Develop and support the projects processes aligned with DD, including CSRs … Service during periods of absence. What you'll bring: Proven experience in service operations management within a secure or military environment. Strong knowledge of ITSM tools, particularly Remedy. Excellent communication skills for liaising with multiple teams and stakeholders. Ability to produce clear operational documentation and briefings. Experience managing service ...