3 of 3 Contract User Research Jobs in the South West

Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create … service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve services through AI, GenAI and automation, ensuring any changes genuinely enhance user experience and service adoption. Initially you'll focus on Incident, Major Incident, Problem, Knowledge ...

join a leading consultancy delivering innovative solutions within the investment banking sector. Working as part of a multidisciplinary team, you'll design intuitive, user-centred experiences that leverage AI to improve investor intelligence, due diligence, and loan origination processes. You'll play a key role in shaping enterprise applications … enhance productivity, streamline complex workflows, and support better decision-making across the deal lifecycle. Key Responsibilities as a UX Designer Design end-to-end user journeys for AI-powered enterprise applications. Create intuitive experiences for AI-generated insights, investor intelligence, and due diligence workflows. Design workflow orchestration and visibility ...

expertise across the DDaT Service Design lifecycle. Proven experience delivering end-to-end service design. Ability to create service artefacts at multiple levels, from user journeys and blueprints through to wider service ecosystems. Strong evidence-based design capability, including insight synthesis, problem framing and prioritisation. Experience working within complex … across engineering, product, policy and business functions. What You'll Do Lead service design activities across Discovery, Alpha, Beta and Live. Produce service maps, user journeys, service blueprints and end-to-end service models. Work collaboratively with multidisciplinary teams to align user needs, business objectives and technology constraints. ...