IT Support Engineer / Team Leader (50/50 Split Role) East London
- Hiring Organisation
- Global Technology Solutions Ltd
- Location
- South West London, London, United Kingdom
- Employment Type
- Contract
Systems : Windows 11 and macOS Applications : Microsoft 365 (O365), GlobalProtect VPN Diagnose and resolve hardware issues on: Windows laptops Mac laptops iPhones Troubleshoot Wi-Fi, network connectivity, and user account issues Take full ownership of incidents and requests, ensuring accurate and timely updates in ServiceNow Deliver excellent customer … Windows 11, macOS, and Microsoft 365 Familiarity with VPN tools (e.g., GlobalProtect) Experience with ticketing systems (ServiceNow preferred) Solid understanding of network troubleshooting (Wi-Fi, connectivity issues) Strong organizational and communication skills Ability to manage workload independently and prioritize effectively Key Attributes Customer-focused with strong problem-solving ...